Legal

Privacy Policy For Revosuite

Revosuite privacy policy covering the collection, use, disclosure, retention, transfer, and protection of personal data for the Revosuite platform.

Last updated: December, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Revosuite platform—including its modules Revosuite Rx-Booster, REVO CRM Booster, and Revosuite Approval Workflows—and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Compliance with Data Protection Laws

Revosuite is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the Moroccan Law 09-08 (CNDP) on the protection of individuals with regard to the processing of personal data.

Lawfulness, Fairness, and Transparency: We process data lawfully and transparently.
Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes.
Data Minimization: We only collect data that is necessary.
Accuracy: We keep data accurate and up to date.
Storage Limitation: We keep data only for as long as necessary.
Integrity and Confidentiality: We process data securely.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for every user within Your organization to access our Service or parts of our Service.
Application refers to Revosuite, the software platform provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Benchmark Middle East, Al Thuraya 1 Tower, Dubai Media City, UAE, United Arab Emirates.
Country refers to: United Arab Emirates
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a detailing visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Job title
Profile Picture
Country
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Revosuite platform application automatically collects data like timestamps associated with using the service, location associated with using detail aids presented in the service, explicit actions performed on one or more applications/s part of the subscription like (but not limited to) actions documented on specific HCPs, process workflows, and any notes, comments or feedback needed to achieve the value identified by the service.

This data is used to provide the business intelligence required by the subscription.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
To contact You: to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
To manage Your requests: to attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
For other purposes: We may use Your information for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and improving our Service.

We may share Your personal information in the following situations:

With Service Providers: to monitor and analyze the use of our Service, to contact You.
For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With business partners: to offer You certain products, services, or promotions.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We retain data collected in Revosuite's modules according to contractual requirements and no longer than necessary. Data retention periods may vary depending on the type of data, contractual agreements, and legal obligations. By default, operational and usage data are retained for [12 months] unless otherwise agreed.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.

Data Transfer Safeguards

When transferring personal data outside of its country of origin, Revosuite ensures appropriate safeguards are in place, including:

Standard Contractual Clauses approved by relevant authorities.
Data Processing Agreements with all service providers.
Technical safeguards, including encryption and access controls.
AWS GDPR Compliance as an infrastructure standard. More information can be found at the AWS GDPR Compliance CenterOpens in a new window.

By agreeing to this Privacy Policy, You consent to such transfers.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation.
Protect and defend the rights or property of the Company.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of Users of the Service or the public.
Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of data in transit and at rest.
Access control mechanisms.
Regular security assessments.
AWS infrastructure compliance with international security standards.

If You are located in the EEA or Morocco, You have the following rights:

Right to Access: You may request a copy of Your personal data.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of Your personal data.
Right to Restrict Processing: You may request limitation of processing.
Right to Data Portability: You may request data in a structured, commonly used format.
Right to Object: You may object to processing based on legitimate interest.
Right to Withdraw Consent: You may withdraw consent where processing is based on consent.
Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority, such as your national Data Protection Authority or the CNDP in Morocco.

To exercise any of these rights, please contact Us at: privacy@revosuite.com

International Data Hosting and AWS

Revosuite uses Amazon Web Services (AWS) as its hosting infrastructure. AWS provides secure and compliant cloud hosting services, with global data centers. Data may be stored and processed in AWS regions selected based on customer location, performance, and compliance requirements.

Revosuite will agree with enterprise customers on regional hosting preferences where required.

Regions may include but are not limited to:

AWS Europe regions
AWS Middle East regions
AWS North Africa-compatible regions where available

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@revosuite.com